Retriever Services merchants can always rely on representatives from the POS Help Desk to answer
questions about their point-of-sale (POS) processing equipment, 24 hours a day, 7 days a week.
New and existing Retriever Services merchants can call the Help Desk for training instructions and assistance
to operate their POS processing equipment, and all merchants can call when they need a terminal
downloaded with a processing application.
When merchants encounter a terminal challenge, the Help Desk troubleshoots the issue and, in most
instances, can fix it over the telephone. If necessary, the POS representative sends replacement
equipment the same day.
